Responsible Gaming at f111
Play for enjoyment and make decisions with your own situation in mind. f111 believes gaming is best when it stays in control.
Controlled play is the best play
Whether it is casino, slots, or sports betting on the f111 platform, the safety of every user is our highest priority. For players in Bangladesh, we aim to create an environment where there is fun without the risk of harm.
Betting and casino games are a form of entertainment. But for some people, they can become a problem over time. f111 wants every member to play with awareness — keeping their budget, time, and state of mind in consideration. Our Terms and Conditions clearly set out how responsible gaming rules are to be followed.
It is strictly prohibited for anyone under 21 to open an account or participate in any form of betting activity on f111. If you think a minor is using your device, please inform our support team immediately.
Your personal information is kept secure in accordance with our Privacy Policy, and all details related to self-exclusion or limit-setting are kept completely confidential.
Important: All casino and sports betting activity on f111 is for persons aged 21 and above only. Accounts may be suspended at any time if age verification is not completed.
Set your own limits
f111 provides several user-controlled tools. These features can be used directly from your account.
Deposit limit
Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately; a set waiting period applies for any increase.
Time Limits and Reminders
Set a maximum session length for how long you play in one go. Once the specified time has passed, you will automatically receive a notification to remind you to take a break.
Temporary Break (Cool-off)
If you want to take a break from playing for a while, choose a cool-off period of anywhere from 24 hours to 90 days. You will not be able to log in to your account during this time.
Self-Exclusion
If you want to stop playing for the long term, choose self-exclusion. Options are available to keep your account closed for a minimum of 6 months up to permanently. You will need to contact our support team to reactivate.
Reviewing Gaming History
You can log in to your account and view your deposit, withdrawal, and betting history at any time. It is recommended to check your history regularly to understand your spending patterns.
Protection for Minors
Use a strong password and make sure to log out to keep your account secure from younger family members. You can let us know about child protection concerns via our 24/7 live chat.
Recognise the warning signs of a problem
If any of the following signs appear in yourself or someone you know, take it seriously.
- Feeling a repeated urge to return to playing in order to win back lost money — this is the most common warning sign.
- Spending more than the budget set aside for gaming, or betting with borrowed money.
- Spending time on gaming while neglecting responsibilities to family, friends, or work.
- Wanting to cut down or stop playing but being unable to do so.
- Lying to family or friends about how much you are playing or how much you have lost.
- Turning to gaming solely to escape stress, frustration, or loneliness.
- Feeling restless, irritable, or anxious when unable to play.
Where to get support
If it feels hard to cope alone, seeking help is not a weakness — it is the first step toward courage.
f111 Support Team
f111's 24/7 live chat and email support service is available in Bengali and English. Contact us directly to activate self-exclusion, set limits, or temporarily close your account. Email: [email protected]
Family and Trusted People
Talk openly with the people close to you. A family member or trusted friend is often the first to notice a problem. They can help manage your account and encourage you to seek professional help if needed.
Professional Advice
Seeing a mental health specialist or behavioural therapist can be the most effective solution. Both private and government institutions providing mental health services exist in Bangladesh — get a referral through a doctor you know.
Assess yourself
Ask yourself the questions below. If the answer to one or more is yes, it is time to speak with our support team.
- Do I end up spending more than my budget but find I cannot stop?
- Do I hide how much I am playing from my family?
- Does my mood suffer when I cannot play?
- Do I place more bets to try to win back money I have lost?
- Is gaming affecting my daily routine or family relationships?
These questions are not meant to diagnose anything — they are meant to keep you self-aware. You can find more information about responsible gaming in f111's FAQ section.
f111's Responsibility
f111 is an entertainment platform — not a solution to financial difficulties. Our goal is to keep every user informed and safe. That is why we continuously improve our protection tools.
f111 never targets problem gamblers with advertising, and no bonus or promotional offers are sent to members who are under self-exclusion.
Our support staff are trained — they can clearly explain responsible gaming matters in Bengali. Do not hesitate to share any concerns with us at any time.
Read our About f111 page to learn more about us and understand our values and policies.